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About Grace & Grey

We offer a collection of unique products for the home, garden and kitchen, perfect whether treating yourself or purchasing as a gift.

Customer Reviews

Great quality cushion and a really fun design. Prompt delivery and v good customer service, thank you. Grace & Grey is my new favourite find.
We always collect leaves to make the wonderful compost and these will make a change from plastic sacks with holes in them.
These gloves have a lovely feel and are comfortable to wear. They are not too thick to prevent movement which enables you to do all sorts of gardening jobs whilst wearing them but are also not so thin as to go through on contact with the first thorn. They look good too!
Bought one as a present but was so impressed, I bought one for myself to use in the garden but to also use as a seat cushion. It is very lightweight to carry with you if you know you are going to be sitting on hard seats and it comes in lovely colours too.
Just received my cactus teapot set from Grace & Grey, and its absolutely fantastic. It looks great as a feature on the shelf and super funky on the table for tea. Its fab!
 
 

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Delivery & Returns | Grace and Grey

Returns

Delivery

Delivery Times

All standard orders, except furniture and unless otherwise stated in the description, are sent by Royal Mail 2-5 day delivery service.  If you need your items more urgently we offer a next working day delivery service, but orders must be placed before 1pm. Please note that orders placed on a Friday for next day delivery will not be delivered until Monday.  

If a Saturday delivery is required please contact us prior to purchase and we will see what we can do to accommodate.

Furniture orders are delivered by courier.  The courier will call you directly after your order is placed to arrange delivery.

Once we have received your order we will contact you to confirm that the item is in stock, and to give you an approximate delivery date. If in stock, furniture orders are usually delivered within 2-3 weeks. However, from time to time there could be a bigger delay, if so we will notify you immediately after receiving your order and then you have the opportunity to either cancel the order or wait until delivery can be made.  If the item is a non-stock item then we will let you know when it will be in stock and what the approximate delivery date will be.

For all furntiure items it is your responsibility to check that the item ordered will fit into your home prior to delivery. 

Delivery Rates

Orders over £100 are Free of Charge

UK Standard delivery is £5.99

UK next day delivery is £10.95

UK Small Furniture items are £35.00

We are happy to ship World Wide please email info@graceandgrey.co.uk for an accurate postage cost.

Returns Policy

Returns and Exchanges

We hope that you love your purchase as much as we do but we understand that from time to time people change their mind.  If this is the case we offer a 28 DAY SATISFACTION GUARANTEE, just contact us at sales@graceandgrey before you return your item for a returns reference, within 28 days and we can arrange an exchange or a full refund.  Goods must be returned unused, in the orginal packaging and in a re-saleable condition.  Failure to return an item in this manner will effect our ability to issue a full refund.  

Refunds will be processed via the payment method used at the time of order. Unfortunately, we are unable to refund any postage costs to you.  

Returns posted are the liability of the sender and we cannot accept responsibility for goods damaged/lost in return transit.

Damaged items

We always ensure that all our products are sufficiently packaged to ensure they arrive in pristine condition but as we have to rely on third party companies for delivery, breakages can sometimes happen.  If your item arrives damaged, please accept our apologies, and when contacting please have your order number to hand and ideally a photo of the damage and packaging.  We can then organise a collection and a replacement to be sent out immediately dependent on stock availability.