FAQ

How can I get in touch with you?

We can be contacted by phone Monday to Friday 10am – 4pm on 01253 895 204. Or alternatively you can email any time at info@graceandgrey.co.uk.

Orders can be placed on the website 24hours a day. Orders placed before 5pm will be endeavoured to be processed that day and if in stock will be dispatched within 2 working days unless otherwise stated in the description. Please note that all delivery times are given as an estimate and are not a guaranteed delivery date. Grace and Grey accepts no liability for items arriving after the given date.

Yes we have a 28 DAY SATISFACTION GUARANTEE just contact us at sales@graceandgrey before you return your item for a returns reference. Once we have recieved the item back in it’s original state a refund will be processed within 14 days.

Unless otherwise stated all items are sent by Royal Mail.

Unfortunately, from time to time damages can occur in transit, although we do take great care to wrap all items well.  If you find your item has  been damaged please contact us immediately at sales@graceandgrey.co.uk with your name and order number for a returns reference and we will arrange collection and delivery of a new item.

Yes we can post to anywhere in the world, if you email us at info@graceandgrey.co.uk before you purchase and we can give you an accurate postage cost.